SpeakOut FAQs | Plans, Top Ups, Activation, Data, and Support

You can check your balance creating a online account here.

Fill out the form found here to port your number to SpeakOut Wireless. You will need to have an active SpeakOut account with a positive account balance to initiate the port to SpeakOut.

If you have depleted your data plan, you can purchase a data add on to continue using the data network.

Most unlocked phones that operate using LTE Bands: 2,4,7,66 and VoLTE will work on our service.

Ensure that you haven’t depleted your data plan. Also, make sure your device has the programmed with the following data settings:

To set up data on your phone, you may need to configure the APN settings. Here are the details:

For Android phones:

1. Go to the APN settings menu on your phone.
2. Select Mobile networks, Cellular networks, or a similar option.
3. Select Access Point Names.
4. Select New APN, the + icon, or Add.
5. Enter the following details:
• Name: Telus SP
• APN: sp.telus.com
• MMSC: http://aliasredirect.net/proxy/mmsc
• MMS Proxy: mmscproxy.mobility.ca
• MMS Port: 8799
• MCC: 302
• MNC: 220
• APN type: default,supl,mms
6. Save the settings if needed.
7. Turn off Wi-Fi and access the internet using your cellular network to ensure the settings are working. If it doesn’t work, reboot your phone.

For iPhones:

1. Connect your iPhone to your computer using a USB cable.
2. iTunes will start automatically and prompt you to install an update to the carrier settings.
3. Select Update Settings.
4. iTunes will install data, SMS, and Voice services onto your smartphone.
5. Navigate to Settings > General > About and ensure that Carrier is listed as Telus SP.
6. If needed, manually configure the APN settings:
• Go to Settings > Cellular > Cellular Data Network.
• Set APN to sp.telus.com.

If you fail to add a top up within 90 days after your plan expires, any remaining account balance will be forfeited and your SpeakOut phone number will be cancelled and can not be reclaimed.

Ensure you have the necessary account balance for the 30 day plan. Log onto your online account here to top up your account or choose your plan. You will receive a text message once the plan has been successfully added/renewed to your account. Please note it can take up to 6 hours for the plan to renew.

SpeakOUT Wireless is currently in the process of upgrading its platform and working to secure a new long-term network partner to continue supporting your mobile service. In the meantime, because of the phasing out of the 3G infrastructure, some customers may experience reduced coverage, slower data, or service interruptions — particularly if using older devices.

You need a new SIM card and you need to activate it on the new network. Pick up a SpeakOut SIM at any 7 Eleven store or order one online at here. Once you have the new SIM, follow the activation steps on your account. This moves your service to the new network and keeps your phone number.

You will move to one of the new monthly plans. The old plans are not supported on the new network. The new plans give you better value, better coverage, and full LTE and VoLTE support.

If you are wanting to activate with SpeakOut Wireless and get a new number: Activate online here or by calling the Activation line at 1-866-310-1023.

If you are wanting to port in your existing phone number from another service provider to SpeakOut Wireless, Activate online here and then complete the Port In request form located here.

If you already have an active SpeakOut account, and need to move your number and account balance to a new SIM, DO NOT ACTIVATE YOUR NEW SIM. Please click here to initiate a SIM swap.

To activate an account top up from your SpeakOut Wireless phone, activate your top up online.

Top up voucher codes do not expire. A top up voucher code can only be added to an account once. Top up vouchers should be treated like cash. Lost, stolen or damaged vouchers cannot be replaced.

There is a limit of $200 on a rolling 30 day cycle for online top ups to any account. As well, your account can only have a maximum balance of $900 at any time. If your balance has reached the maximum, you will be unable to top up your account to extend your expiration.

If your account plan has expired, you have 90 days from the expiration date to add a top up to renew your plan. Failure to add a top up within the 90 days results in your SpeakOut Wireless phone number will being reassigned. Once the phone number has been reassigned, you would need to purchase a new SIM card and activate a new phone number to get started with SpeakOut again.

Top up vouchers can be purchased in $25, $35, $50 and $100 denominations at 7-Eleven stores in British Columbia, Alberta, Saskatchewan, Manitoba and Ontario. You can also top up your SpeakOut Wireless account with a credit card by creating an online account here.

Set up your voicemail by pressing and holding the number 1 key on your mobile phone and follow the voice prompts. Standard voice rates apply for setting up voicemail from your SpeakOut phone. If your voicemail retrieval number is not automatically programmed into your phone, contact Customer Service by calling 611 from your cell or 1-866-310-1023.

You have three options:

1. Press and hold the 1 key and follow the prompts
2. Press the Voicemail button on your phone and follow the prompts
3. From a landline or another mobile phone, dial (639) 344-0000, then enter your phone number and follow the prompts

If you are using an iPhone that has been updated to iOS 17, the Live Voicemail feature is turned on by default.  This feature allows the user to read the voicemail as it is being left so they can decide if they should answer the call.   When your phone is listening to the voicemail/call, it is an inbound call, connected to your Live Voicemail.  All incoming calls are charged to your plan.

Live Voicemail is an optional feature from Apple that you can choose to turn off at any time.  

On your iPhone, select Settings>Phone>Live Voicemail and toggle off. Once Live Voicemail is turned off, any messages will be left on your voicemail and not on your phone.

Our Voicemail feature allows you to store your messages for up to 5 days.  Your balance or plan will not be charged when a voicemail is left. You will not receive a transcript of messages left and our voicemail feature will allow the caller to leave a message even when you are out of coverage or your phone is turned off.  Live Voicemail will only receive a message if you have your phone turned on and are in our coverage area.   You cannot create a personal greeting with Live Voicemail.

You will receive a text message once the plan has been successfully added to your account. Please note it can take up to 6 hours for the plan to renew. You can check your plan activation status by logging onto your online account.

Check your data usage online using My Account. Simply login and check your balance. Usage is regularly updated. Don't have an online account? Visit My Account to register today.

For Android phones:

1. Go to the APN settings menu on your phone.
2. Select Mobile networks, Cellular networks, or a similar option.
3. Select Access Point Names.
4. Select New APN, the + icon, or Add.
5. Enter the following details:
• Name: Telus SP
• APN: sp.telus.com
• MMSC: http://aliasredirect.net/proxy/mmsc
• MMS Proxy: mmscproxy.mobility.ca
• MMS Port: 8799
• MCC: 302
• MNC: 220
• APN type: default,supl,mms
6. Save the settings if needed.
7. Turn off Wi-Fi and access the internet using your cellular network to ensure the settings are working. If it doesn’t work, reboot your phone.

For iPhones:

1. Connect your iPhone to your computer using a USB cable.
2. iTunes will start automatically and prompt you to install an update to the carrier settings.
3. Select Update Settings.
4. iTunes will install data, SMS, and Voice services onto your smartphone.
5. Navigate to Settings > General > About and ensure that Carrier is listed as Telus SP.
6. If needed, manually configure the APN settings:
• Go to Settings > Cellular > Cellular Data Network.
• Set APN to sp.telus.com.

If you already have an active SpeakOut account, and need to move your number and account to a new SIM, DO NOT ACTIVATE YOUR NEW SIM CARD. Please click here to replace your SIM card. You can also contact Customer Service by calling 1-866-310-1023 for assistance with your SIM.

Yes, you can! SpeakOut Wireless sells a SIM only product. As long as you already have an unlocked, and functions using LTE Bands: 2,4,7,66 and VolTE, you can convert it to a SpeakOut Wireless handset.

Your SIM card becomes rejected when the PUK code has been incorrectly entered more than 3 times. If this happens, contact Customer Care so that we can freeze your account funds while you purchase a new SIM. Placing a hold on your account will not stop the airtime expiration clock and the monthly Government Regulatory Fee will continue to be deducted from your account. Once you have your new SIM, contact Customer Care again so that we can activate your new SIM, get your existing phone number and transfer your remaining balance. DO NOT FOLLOW the activation instructions with your replacement SIM; doing so will forfeit any unused balance.

Ensure your phone functions using LTE Bands: 2,4,7,66 and VolTE. Voice and texting services are supported on non-SpeakOut handsets, and data service will vary for non-SpeakOut handsets.

Yes. But before considering a switch, you should ensure that your phone number is still active with SpeakOut. Porting your number to another provider will cancel your account with SpeakOut. Any remaining balance will be forfeited and any active or expired plans will be removed immediately. Your SpeakOut SIM card will no longer be valid. Provide your new provider with the current IMEI being used on your account and/or your 4-digit account PIN. If you are not able to provide this information, contact Customer Service by calling 611 from your cell or 1-866-310-1023.

Yes, in some cases you will be able to keep the same phone number when transferring your landline phone service to wireless service. Please complete the form located here to initiate a Port In request.

The transfer of your wireless phone number will be done the next business day. With certain rural numbers it may take up to 72 hours to complete. During this time you can still use your old number. Once the transfer is complete, your old phone will stop working and your SpeakOut Wireless phone will now work with your number.

To transfer a wireless number to SpeakOut here’s what you need:

• an active SpeakOut phone number with a positive account balance
• the 4 digit SpeakOut PIN created at time of account activation
• the current number you are wanting to transfer
• the name of your current provider
• the account number associated with your current provider
• the account PIN associated with your current provider
• the IMEI number of the phone you are using (the IMEI can be found by dialing *#06# from your keypad 

• an active SpeakOut phone number with a positive account balance
• the 4 digit SpeakOut PIN created at time of account activation
• the current number you are wanting to transfer
• the name of your current provider
• your name as it exactly appears on your bill from the current provider
• your address as it exactly appears on your bill from the current provider
• your city and province as it exactly appears on your bill from the current provider
• your postal code as it exactly appears on your bill from the current provider

Local Number Portability enables Canada’s wireless phone subscribers to retain their phone number when changing service providers. This is similar to the system that is currently in place for home and business numbers.

Please call our product centre between the hours of 9 am and 5 pm MST at 1 (800) 465-9381, or you can email us at [email protected] so we can help you resolve your issue.

If you purchased a SIM card or a phone at the same time as the airtime top up, check your receipt for a Top Up Voucher Code. You can redeem the code here.

We accept MasterCard®, AMEX®, and Visa® credit cards registered to Canadian billing addresses. We do not accept Visa® debit or debit cards.

A New phone can be returned within 15 days from the date of being delivered (as confirmed by Loomis-Express online tracking). If your New phone has defects, it may be returned within 30 days from the date of delivery. To make arrangements, please contact our shipping provider at 1 (800) 465-9381. They will provide you with shipping instructions for returning your phone. Upon receipt of your handset in as-new condition (including all packing materials and accessories), a credit will be issued to the credit card used for the purchase. Refunds will be processed within three business days of receipt of the return. Phones purchased online cannot be returned to a store location. If you wish to exchange your phone for a different model, you must first return your phone to our shipper and make a new online purchase for the phone of your choice. If you have purchased or are intending to purchase a SpeakOut Top Up Voucher to add funds to your account, note that Top Up Vouchers are non-refundable. If you are replacing a defective unit, ensure that you remove your SIM card. While you wait for your replacement, you can continue to use your SpeakOut Wireless account by inserting your SIM card into another unlocked device that functions using LTE Bands: 2,4,7,66 and VolTE. When your replacement phone arrives, simply move your SIM into your replacement phone.

A Refurbished phone can be returned within 15 days from the date of being delivered (as confirmed by online tracking provided by the shipping partner). If your Refurbished phone has defects, it may be returned within 90 days from the date of delivery. Defects are defined as issues related to software or hardware malfunctions such as the camera or charging port not working. Defects not covered are malfunctions related to physical damage, water damage, or software modification problems such as jailbreaking or rooting. To make arrangements, please send an email to [email protected]. Please include your Order Number which can be found on your receipt. You will be provided with shipping instructions for returning your Refurbished phone. Upon receipt and inspection of your handset (including all packing materials and accessories), a credit will be issued to the credit card used for the purchase. Refunds will be processed within three business days of receipt of the return. Refurbished phones purchased online cannot be returned to a store location. If you have purchased or are intending to purchase a SpeakOut Top Up Voucher to add funds to your account, note that Top Up Vouchers are non-refundable. If you are replacing a defective unit, ensure that you remove your SIM card. While you wait for your replacement, you can continue to use your SpeakOut Wireless account by inserting your SIM card into another unlocked device that functions using LTE Bands: 2,4,7,66 and VolTE. When your replacement phone arrives, simply move your SIM into your replacement phone.

Expect your order to take about three to five business days to process, depending on where you live and where you are shipping from. You should receive an email within 24 hours of the payment process, which will allow you to track your shipment online at Loomis-express.

3D Secure, also known as 3DS, is an additional layer of security designed to protect your online credit card transactions. It adds an authentication step to the payment process, making it more difficult for unauthorized users to make online purchases using your card.  If you are not able to verify your credit card, please visit a 7-Eleven to purchase a top up or contact your credit card company.

When you make an online purchase, you may be redirected to a 3D Secure page. Here, you'll need to enter a one-time code or password sent to your registered mobile number or email. This code ensures that you are the legitimate cardholder and not a fraudster.

While not all online merchants require 3D Secure, many reputable ones use it to enhance security. The decision to use 3D Secure can vary by the merchant and your card issuer. Typically, your card issuer will automatically enroll you in 3D Secure when you get a new card. They will send you instructions on how to set up your password or one-time code. If you haven't enrolled yet, contact your card issuer to do so.

Check with your credit card issuer to ensure they have to correct number or email.  If you have registered a phone number, ensure It is a cellular number and it is active.

Please visit a 7-Eleven store to purchase a top up.

Once you have set up an Automatic Top Up, you cannot replace your credit card number. If you would like to replace your credit card number, you must cancel your Automatic Top Up and set it up again using your new credit card number. Your account will be topped up immediately from your new credit card.

Yes. Using Automatic Top Ups, you can set up automatic Phone Number Top Ups using your credit card. After you are logged into your SpeakOut Account, simply select the Automatic Top Up tab, and register your credit card. Your account will be topped-up at that time, and then again every 30 days.

Simply log in to your SpeakOut account, and click the “Automatic Top Ups” tab. Choose the phone number(s) you’d like to automatically Top Up, and click “Activate Automatic Top Ups” to set up your billing information. You will be charged by your selected Top Up amount, which then activates the feature. Every 30 days, you will be automatically emailed a SpeakOut receipt once the Automatic Top Up is successfully applied to your Phone Number(s).

No, SpeakOut Wireless does not offer roaming so when you are outside Canada your SpeakOut number will not work.

To change your SpeakOut Wireless number, simply call Customer Care at 1-866-310-1023 from a landline. A $10 charge may apply.

Please contact Customer Service to report your phone/SIM as lost/stolen. We can put a block onto the account so that if someone finds it, they will not be able to deplete your funds. Unfortunately, we are not able to trace your lost phone. We are unable to complete this request via email. Please note that adding a block on the account will not suspend any bundle renewal dates. 

You can then purchase a new SpeakOut Wireless SIM/handset online or at any 7-Eleven location and have it activated with your existing account. It is very important that you do not activate the new SpeakOut SIM/handset, but instead contact Customer Service and advise that you would like it activated with your existing account. This way you can keep your phone # and balance.