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System Maintenance Notice
My Account, Value Plan Purchases and Phone/SIM activations will be unavailable between 8:00pm PST - Saturday July 22nd and 10:00am PST - Sunday July 23rd 
as we are performing scheduled maintenance.



Last Update: April 20, 2011

Users’ (referred to as “you” throughout this Privacy Policy) privacy is important to 7-Eleven Canada Inc. (“7-ELEVEN”). 7-ELEVEN cares about how your information is collected, used and disclosed and is committed to protecting your privacy online.

This privacy policy (the “Privacy Policy”) describes how 7-ELEVEN collects, protects, uses and discloses personal information collected about you on this website (the “Website”) and pursuant to the Terms and Conditions of Service.

1. Application of Privacy Policy

The Website may contain links to third party websites (the “Links”) that are not controlled or operated by 7-ELEVEN. The Privacy Policy does not apply to any of the Links and 7-ELEVEN is not responsible for the privacy practices of any Links operators. To determine how your information will be treated when accessing or using the Links, you must read the privacy policy, if any, of each of the Links.

2. Acceptance of the Privacy Policy and any revisions thereto

By accessing or using the Website you agree to accept the Privacy Policy. If you do not accept the Privacy Policy you must not access or use the Website.

7-ELEVEN may, at any time without notice or liability, revise the Privacy Policy by updating this posting. You should periodically revisit this posting to review any revisions to this Privacy Policy. If any revision is not acceptable to you, you must cease accessing and using the Website. If you continue to access or use the Website after any revisions are posted you will be deemed to have accepted those revisions.

3. Collection of Information

“Personal information” generally means any information that identifies you as an individual other than your job title and business contact information.

7-ELEVEN collects personal information when you register for an account, purchase online services, request information or assistance, purchase services or products at 7-ELEVEN retail stores, or provide feedback through the Website. The personal information 7-ELEVEN collects from you during these activities may include: your first and last name, email address, address for service, mailing address, phone number(s), banking information or credit card number for payment, your SpeakOut phone number, answer to a security question. 7-ELEVEN also collects personal information each time you access or use the Website. The personal information 7-ELEVEN collects in this way includes your URL, IP address, browser and operating system information, and the location (country and province) where your server is located.

7-ELEVEN uses “cookie” technology to track user preferences and activities on the Website. Cookies are small amounts of data that are transferred from 7-ELEVEN’s server to your computer’s hard drive for record-keeping purposes. Cookies may store a variety of non-personal information about how you use the Website. If you do not wish to accept cookies, you have the option of blocking or disabling cookies. However, please be aware that you will be unable to place orders using the Website if you do block or disable 7-ELEVEN’s cookies.

4. Choice and Opt-Out (or Unsubscribe) Options

7-ELEVEN does not collect your personal information unless you choose to provide it. If you do not wish to have 7-ELEVEN collect your personal information, you must not register for an account, request information or assistance, or provide feedback through the Website.
 If you establish an account through the Website, you have the option of receiving emails and / or text messages regarding special offers and updates about products and services. You may decline or unsubscribe from such communications at any time by contacting us at or unsubscribing from our next email or text based communication.

5. Use of Personal Information

7-ELEVEN uses your personal information for the following purposes: (a) to provide any requested information and resolving problems; (b) to provide promotional information; (c) to troubleshoot problems with the Website and improve the Website; (d) to develop, enhance and market products and services sold, offered or marketed by 7-ELEVEN; (e) to enforce the Services Terms and Conditions and/or the Website Terms and Conditions of Use; (f) to process billing and collection of the fees for the 7-ELEVEN services that have been purchased and/or subscribed to; (g) to deliver its products and/or services; (h) to meet 7-ELEVEN’s legal and regulatory requirements; and (i) for such other uses for which you may consent to from time to time. Your call detail records, which include but is not limited to the telephone number called, your location, the length of your call and other personal information, (“CDR”) of your SpeakOut phone may be collected, stored and used by the wireless service provider located in the United States under the Terms and Conditions of Service and the CDR may be subject to United States laws. The wireless service provider is governed by confidentiality standards appropriate to the sensitivity of the personal information and agrees not to use or disclose the personal information for any purposes other than for the purposes of providing services to 7-ELEVEN or to you on 7-ELEVEN’s behalf pursuant to the Service Terms and Conditions, except where permitted or required by applicable law. The wireless service provider has agreed to be subject to this privacy policy.

6. Disclosure of Personal Information

7-ELEVEN may disclose your personal information to third party service providers in order to fulfill the purposes identified in Section 5 provided that: (a) 7-ELEVEN discloses only the personal information the third party service providers need to deliver the services; and (b) the third party service providers are governed by confidentiality standards appropriate to the sensitivity of the personal information and agree not to use or disclose the personal information for any purposes other than for the purposes of providing services to 7-ELEVEN or to you on 7-ELEVEN’s behalf pursuant to the Service Terms and Conditions, except where permitted or required by applicable law.

7-ELEVEN reserves the right to disclose your personal information if required to do so by law or legal process or otherwise requested by any law enforcement officer or agency acting under colour of law. In addition, 7-ELEVEN reserves the right to disclose your personal information in order to (a) enforce the Website Terms and Conditions of Use and/or the Services Terms and Conditions; (b) protect and defend the rights or property of 7-ELEVEN; or (c) act in urgent circumstances to protect the safety or security of the public or users of the products or the Website.

7-ELEVEN does not sell, rent or share its any customer information, including information relating to telephone calls or texts made from your SpeakOut phone or the date and duration of such calls to third parties for marketing or commercial purposes.

7. Protection of Personal Information

7-ELEVEN has implemented reasonable physical and technical measures to protect your personal information against loss or theft, unauthorized access, use or disclosure. For example, the Website uses Secure Sockets Layer (“SSL”), an industry standard security protocol which encrypts information you enter while using the Website.  7-ELEVEN periodically reviews its security measures. Notwithstanding, 7-ELEVEN cannot guarantee that your personal information will not be accessed by unauthorized third parties. If you are concerned that your personal information may be accessed in such a way, you should follow the opt-out procedure outlined in Section 4 and cease use of the Website. However, there are some things that you can do to help protect the security of your personal information as well. You should not share your personal information such as credit card numbers or bank card numbers or associated pin numbers with anyone else unless you clearly understand the purpose of their request and you know the person or entity you are dealing with. You should choose a password that is a combination of numbers, letters and symbols and not choose a password that can be easily traced to you. You should not disclose your password to any individual unless such individual is made to comply with the Website Terms and Conditions of Use. You also should sign out of your account and close your browser window upon completing your use of the Website.

8. Retention of Personal Information

7-ELEVEN may keep your personal information for so long as is necessary or appropriate to carry out the purpose(s) for which such information was collected or for such longer period as may be required by applicable laws and regulations.

9. Accuracy

You may update your personal information by editing your account profile on the website.

10. Questions or Comments

7-ELEVEN is committed to assisting you with any issues you may have and welcomes questions or comments about the Privacy Policy. Questions or comments should be directed to the Privacy Officer who oversees 7-ELEVEN’s compliance with privacy requirements at:

7-Eleven Canada, Inc.


Privacy Officer


Suite 2400, 13450 102nd Avenue
Surrey, BC
V3T 0C3