Text Messaging
“Unfortunately, we don’t. But our rates are pretty darn impressive so you won’t need to break the proverbial bank.
Outgoing Text Messages:
- 10 cents to Canadian Wireless Numbers
- 10 cents to US Wireless Numbers
- 35 cents to International Wireless Numbers
Incoming Text Messages:
- FREE regardless of the originating Wireless Number
Text Add-On:
$10/month gets you 2,500 outgoing text messages within Canada and to the US*, 35 cents to International Wireless numbers and, as always, incoming messages are free! Visit a 7-Eleven store to purchase a text message add-on, activate the feature on your online account, or dial customer service from your handset at 611 and get texting.
Check your text balance and expiry by calling 1-877-316-0492, toll free. You can also check your balance by setting up an account online at speakout7eleven.ca. You will also receive a text message two days prior to expiry, advising that your text add-on is due to expire. Once the voucher has ended, you will receive an additional text message advising you that it has expired, and your new text rate will be $0.10 per text.
* Plus applicable taxes.
Text add-ons expire 30 days from the activation date. Text add-ons automatically renew each month if there are sufficient funds in your account. No credit is issued for unused or expired text messages and balances are non-transferable and non-refundable. To successfully add the Text Add-On to your SpeakOut account you must have an airtime balance greater than $0 and your account must not expire within the next 30 days.”
“Yes and yes. You can send text messages to most International Wireless GSM subscribers. See
Rates for more information.”
“No. This service is not available from SpeakOut. Short codes are commonly used to access voting services and mobile services, etc.”
“To opt out of promotional text messaging and to not receive text messages on special offers and information from SpeakOut (but why would you want to do that?), please dial 611 on your SpeakOut phone to speak to a customer service representative.”
“After you set up and activate your phone, please make sure you place a FREE phone call by dialing 611. Making any outbound telephone call will immediately activate your SMS / text message capability. Not making an outbound telephone call can cause this type of disruption.”
Activation
“Of course not. Simply follow the 5-Step instructions from your “Welcome to SpeakOut Wireless” quick start guide, located inside your SpeakOut Wireless phone box. You’ll also need your 7-digit activation code and 5-digit Store # that is also printed on the quick start guide. Once you have received your new SpeakOut Wireless mobile phone number, you will need to make an outgoing call to activate your handset. Make it a free call by dialling 611. Problems? Call Customer Care at 1-866-310-1023. Or, activate your phone
online.”
“You can activate your phone at any time. Even now. Go on,
activate it. Have you activated your new handset yet? Seriously? What are you waiting for? Lucky for you, the activation code does not expire.”
“To begin, ensure your account is active by making your first outgoing call. Also make sure you have sufficient airtime to cover the cost of the feature you are adding. (Note that if there is a high volume of traffic on the network, it can take a while for you to receive your text message advising that your feature has been activated.) If all else fails, you can always contact Customer Care by dialing 611 from your mobile phone (this is a free call!) or by calling 1-866-310-1023 from a landline.”
“If you’re into the Pointer Sisters, you can always do the “Neutron Dance”. Or, if your taste in music is a little more current, contact
Customer Care from a landline and an agent will assist you.”
“When you deactivate a feature from your account, it is removed immediately and no longer functions.”
“Although there’s a ‘fun’ in non-refundable, the not-so-fun news is that all features are non-refundable.”
“Yes, you can enjoy all of the same rate plans, 30 day value plans, and add-ons with the SpeakOut Wireless SIM only product. Keep in mind, if you are using a non-SpeakOut handset, we cannot guarantee all data services.”
Airtime
“Ahem, all local airtime rates referred to above under Rates apply.”
“You can check your account balance and/or account expiry online. If you haven't already, register for a
SpeakOut Online Account.
Or, to check your main account balance and expiry, dial *777# and press Send from your SpeakOut handset. Your balance and expiry info will be sent to your phone's display. To check the number of remaining Anytime Minutes in your monthly bundle, dial *777*1# and press Send.
To check the number of sent text messages remaining in your monthly add-on, dial *777*2# and press Send.
There are no charges for these balance look-ups.”
“You can
top up your airtime online, or purchase a prepaid airtime voucher at participating 7-Eleven Stores in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario.”
“No. SpeakOut Wireless Airtime can only be used with the phone the airtime is assigned to.”
“Airtime vouchers can be purchased in $25, $35, $50, and $100 denominations at your local 7-Eleven store. To activate airtime vouchers from your SpeakOut Wireless phone, dial *888 the 12 digit PIN number followed by the # sign and press Send. For example, for the account voucher PIN 123456789012, you would dial *888*123456789012# and press Send. You may also activate your airtime or add top up funds
online.”
“If your airtime has expired, your account will remain available for 45 days — so simply add another voucher; if it’s been longer than 45 days, it will be reassigned. Once your account has been reassigned, you can purchase a new SIM card with a new number for $25 by calling Customer Care at 1-866-310-1023.”
“Stop by 7-Eleven and pick up a Call Home or Call World long distance card. Customers can use any long distance calling cards; just be aware that your SpeakOut Wireless account will be charged the per-minute local calling rate for each minute used. So go on and call that friend of yours in Wichita if you want. Wherever that is.”
“You have 365 days to activate your airtime voucher from the time of purchase. During leap years, you have an extra day on top of the 365 days. Once activated, your airtime is good for a year. You should keep your voucher in a safe place because it cannot be replaced. Also, you may want to write down your voucher PIN number somewhere in ink, as the number on your voucher may fade over time. Better safe than sorry, that’s how we roll.”
Long Distance
“Calls can be made from within Canada, wherever coverage is available, to anywhere in the world. And we do mean anywhere. Long distance rates apply (plus per-minute airtime rates). SpeakOut long distance calls are 20¢/minute (plus regular airtime rates) for long distance calls made within Canada and to the United States. However, you cannot make calls from within the U.S. or from elsewhere outside of Canada, as SpeakOut in Canada does not provide roaming services.”
“Yes. SpeakOut Wireless offers a larger calling area than traditional wireless service providers. In fact, many areas in your province are considered a local call. See the current SpeakOut Rates.”
“Yes. You are charged long distance charges for any calls while outside your local calling area. Your phone number is assigned to the area you designate your local area.”
“Yes. If your Long Distance Provider offers service via a Toll Free number you could utilize this service. However, normal local airtime rates would apply.”
Local Number Portability
“Local Number Portability enables Canada’s wireless phone subscribers to retain their phone number when changing service providers. This is similar to the system that is currently in place for home and business numbers. In terms of the square root of 56, 882.8, that’s why calculators were invented.”
“Yes, in some cases you will be able to keep the same phone number when transferring your landline phone service to wireless service. However, in some rural areas numbers are not eligible for Number Portability at this time. Please call 1-866-310-1023 to see if your existing number is eligible to be ported to SpeakOut Wireless.”
“Perhaps. If you have an unlocked GSM phone, you can purchase a
SpeakOut SIM card allowing you to take advantage of SpeakOut services on your existing phone. Otherwise, you will need to purchase a new SpeakOut Wireless phone. See
Phones for phone costs.”
“Yes. But before considering a switch, you should ensure that your phone number is still active with your existing service provider. Please also note that any unused airtime minutes cannot be carried over to SpeakOut Wireless.”
“Nah, it won’t be that bad. To transfer a wireless number to SpeakOut here’s what you need:
- Your current wireless phone number and most recent monthly bill, OR
- Your phone number and one of the following: your account number, your password/PIN, or your phone’s Electronic Serial
- Number/Mobile Equipment Identifier (ESN/IMEI) number which is located on the back of your phone under the battery.
Transferring a landline number to SpeakOut:
Your most recent monthly bill, as we require your name and address exactly as it appears on your bill.”
“The process to transfer your number should take about 2 hours to complete during normal business hours. As such, it can take up to 72 hours. Once the transfer is complete, your old phone will stop working and your SpeakOut Wireless number will become active”
SIM
“If you accidentally change the security code on your SIM card and the SIM card is rejected, don’t worry: replacement SIM cards are available upon verification of an active SpeakOut Wireless Account. Your SIM card is free with your first purchase of a SpeakOut phone number. If your SIM is lost, stolen, damaged or you just want a new one they can be purchased at a 7-Eleven store.”
“Yup, you’ve got it. Since SpeakOut Wireless now sells a SIM only product, as long as you already have a SIM-based unlocked handset you can convert it to a SpeakOut Wireless handset.”
“SpeakOut Wireless SIM cards are available in stores for $10, plus tax. And hey, if you’re feeling generous, SpeakOut Wireless SIM cards are also available to purchase for $20 through Customer Care. Just call 1-866-310-1023 and pay for it with a SpeakOut Wireless airtime voucher.
All SIM card sales are final and non-refundable. New accounts created with a SIM only product have no start up balance, so airtime must be purchased separately and added to your new account.”
“Not every phone works with a SIM card. Unless your phone was purchased from SpeakOut Wireless, it must be a GSM unlocked handset. That probably means the football phone is out. But don’t worry; we’re doing you a favour.
Voice and texting services are supported on non-SpeakOut handsets, and data service will vary for non-SpeakOut handsets. Beware: Customer Care agents are not able to support or troubleshoot data settings for non-SpeakOut handsets, so make sure you know a thing or two about your phone.”
Buy Online - General
“You certainly can. If your account balance runs out prior to your expiry, you can purchase prepaid account top up vouchers online or at any participating 7-Eleven Canada store location.”
“No. To buy online simply enter your billing and payment information and your purchase is complete. But, if you want to check your account balance and/or activate 30 Day Value Plans & add-ons we suggest you overcome your fears and
sign up for your online account. We’ll make sure to keep all your personal information secure and completely confidential.”
“No time at all. Once all your credit card information has been checked and the funds are successfully transferred, your account top up is automatically loaded to your prepaid phone. We’re pretty sure that’s fast.”
“If you’re having a problem loading airtime to your account, please contact Customer Service at 1-866-310-1023.”
“No, and if you see this happening report it immediately to the authorities. But seriously, account balances are non-transferable. A purchase online will be automatically loaded to the phone number that was used at the time of purchase, and it cannot be shared amongst other cell phones. If the phone doesn’t like it, then send it to its case without a charging. That usually works.”
“It’s a nice gesture, but we don’t recommend doing it online for security reasons. Instead, you can purchase a top up voucher at a 7-Eleven store.”
“Rolling over, yes. If you top up your account before the current account balance expires, the existing balance will roll over to the new expiration date. However, we’re still working on fetch.”
“No, account top ups purchased online will be automatically loaded to the phone number, but if you have two phone numbers you can top up both phones in one transaction.”
“You can spend up to $150 per phone within 30 days of your last top up . However, you may purchase additional top up vouchers at any participating 7-Eleven stores in Canada.”
“If you’ve just discovered your mobile phone is mobile, and using it in Canada, you can easily access your online account anytime and top it up. Please note SpeakOut does not serve Quebec, Yukon, NWT, and Nunavut.”
“Yes, precisely. You can buy a maximum of two phones per purchase. If you have more than two hands and require even more phones, simply go through the buy online process again as a new purchase — or visit any 7-Eleven store.”
“If you’re having trouble adding airtime, call customer care at 1 (866) 310-1023 for assistance. Or, contact us using our
contact form.”
Buy Online - Payment
“Nice try. But we do have payment options. We accept MasterCard®, AMEX®, and Visa®. No photo ID required.”
“Only if you have a time machine. Once your payment information is processed, it is not refundable or transferable, so best you get it right the first time.”
“SpeakOut is a service available only in Canada, excluding Quebec, Yukon, NWT, & Nunavut. We will ship to Canadian addresses only. As long as you have a valid credit card that is issued to a Canadian billing address as registered with your credit card company, you can purchase account top ups from wherever you are by visiting speakout7eleven.ca. You can also track your account from abroad if you have set up a SpeakOut Online Account.”
“No, all top up sales are final and non-refundable and non-transferable. So make sure you know what you’re buying before you hit “proceed to payment”.”
“There are no fees when purchasing airtime for a SpeakOut Wireless account. It’s part of what makes SpeakOut so easy to use. We apologize if “No Fees” was confusing. Now the credit card companies may charge you something, so not everyone’s like SpeakOut.”
“If you don’t want a receipt, don’t print one. It’s fine with us. But if you want one for your own record keeping, we won’t stop you.”
Buy Online - Shipping
“Absolutely. It’s easy for you to buy a phone for your friend online, and you can even have it shipped right to them. That’s worth at least 20 points.”
“No, the SpeakOut program is not available for Quebec residents.”
“No, SpeakOut’s courier does not ship to P.O. Box addresses at this time.”
“We’d like to get you speaking out as soon as possible. So if you can get to a phone that does work, please call customer care at 1 (866) 310-1023 for assistance. Or, use our
contact form to send us an email.”
“We’re pretty quick around here. Expect your order to take about three to five business days to process, depending on where you live and where you are shipping from. You should receive an email within 24 hours of the payment process, which will allow you to track your shipment online at Loomis-express.”
“We try to get your new phone to you as quickly as humanly possible. Shipping times do vary by province, if you selected ground shipping as an option. If it has been more than five business days, contact our shipping company at 1-800-465-9381, Monday to Friday between 8 am and 4 pm Mountain time (MST).”
“In two words: not really. When you order, you may only choose one shipping destination. If you need to ship various phones to various locations, you will have to go through the buy online purchase process for each location you intend to ship to.”
“Before attempting to return your phone, ensure you’re returning it for the right reason. If you’re simply having trouble operating it, a return may not be required at all. We would be more than happy to assist you at SpeakOut customer care by calling 1 (866) 310-1023.
If you would still like to return your phone, we can help you with that too. No need for an excuse. As long as you return it within 10 days from the date of your handset delivery (as confirmed by Loomis-Express online tracking), you can return your phone for any reason. If your handset has defects, then the handset return can be made 30 days from the date of delivery. After 30 days, you can contact NOKIA for warranty repair. Warranty and contact information can be found in the NOKIA guide included with your handset box.
To make arrangements, please contact our shipping provider Calalta at 1 (800) 465-9381. They will provide you with shipping instructions for returning your phone. We cover the cost of shipping your return and — upon receipt of your handset --in as-new condition (including all packing materials and accessories) — we will process a credit to the credit card used for your purchase. Refunds will be processed within three business days of receipt of your handset.
Handsets purchased online must not be returned to a store location; they must be returned to our shipping provider as noted above. If you wish to exchange your handset for a different model, you must first return your phone to our shipper and make a new online purchase for the handset of your choice.
If you have purchased or are intending to purchase a SpeakOut Top Up Voucher to add funds to your account, note that Top Up Vouchers are non-refundable.”
Misc
“SpeakOut Wireless Coverage is available to over 94% of Canadians. Go on and roam about. Check out our coverage map if needed. As far as elevators go, that depends on a lot of factors, including, why in the heck would you be on the phone in an elevator anyway?”
“No. Not even if you’re polite. In order to keep your costs as low as possible we do not provide monthly invoices.”
“SpeakOut airtime/ top ups is Non-Refundable.”
“SpeakOut handsets can be returned to the 7-Eleven you purchased your SpeakOut handset from for any reason within 10 days from date of purchase, and within 30 days for defects. After 30 days please contact Nokia Canada Ltd. for warranty repair. Handsets must be returned complete and in new condition. Nokia Ltd. provides a one-year warranty on your handset. See your manuals for additional information.”
“For web support, visit http://www.speakout7eleven.ca/websupport. Sorry, that’s just mean. Reach our Customer Care by calling 1-866-310-1023 from a landline. Follow the prompts to web support.”
“911 is available for all SpeakOut Wireless customers. A call to 911 is a free call. Depending on your location, calls are connected to the 911 service provided by the municipality or province or a local emergency service provider. The 911 monthly fee is charged to all SpeakOut Wireless customers and is a cost recovery fee automatically removed from your account balance.”
“It’s so easy, it makes texting appear challenging. To change your SpeakOut Wireless number, simply call Customer Care at 1-866-310-1023 from a landline. A $10 charge may apply.”
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