System Maintenance Notice
My Account, Top Up Purchases and Phone/SIM activations will be unavailable between Fri Dec 9th 9:00pm PST and Sat Dec 10th 6:00am PST as we are performing scheduled maintenance.

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Common Questions

Many of the most commonly asked questions can be answered by selecting from the list of categories below.

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Customer Service

1-866-310-1023 or dial 611 on your SpeakOut phone (FREE Call) and press 0 to speak to a customer service representative.
Or, fill out the form above.

Account Information

*777# on your SpeakOut phone (FREE Call) or sign up to manage your account online.

Shipping Information

Questions about your shipment? Please check your Loomis-Express email for your order's shipping status. For any other shipping related questions, please contact Calalta at 1-800-465-9381.


Do you have a complaint regarding your telecommunications service that we haven't been able to resolve? The Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you: or 1-888-221-1687.

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